A security guard’s job is tough to say the least. Not only is a security guard required to be physically tough, they also have to be mentally fit. With long hours on the job, a security guard needs to take care for their health.
But when it comes to a leadership role, a security guard needs to make use of many soft skills in addition to having physical and mental vitality. These soft skills include having immaculate communication skills, analytical skills and management skills.
In this article we will aim to go a little deep in explaining these skills by discussing how security guards can practice them in real life to become better at their job.
There are many forms of communication which include verbal, non-verbal (listening and hearing) and written.
For a security guard, it is essential that they are able to communicate with their subordinates. This role requires that a leader should not only say things clearly but is also able to understand the other person’s point of view.
If you think you lack in communication, remember that it is a skill that can be learned if you employ the correct techniques. Remember that when you interact with other security personnel, you need to be calm and focused. Outline the objective of why it is that you are engaging in conversation with another person. This allows your interactions to be meaningful.
Furthermore, when it comes to being a better listener, you need to be empathetic to others’ opinions. Instead of completely rejecting an opinion or idea that goes against your beliefs, try to think about it from a different perspective and it might eventually make sense. There is a difference between listening and hearing. Listening actively involves having all you attention focused on the speaker, understanding what he/she says and then reacting positively to it.
In addition to possessing good communication skills, a security personnel in the position of a leadership should be able to manage his team of security guards. Apart from this, a security guard should also keep his client in the loop of how things are run. In this case, communication and management skills go hand in hand.
For a security personnel to be able to manage his/her team, they need to understand the potential of each of their resource, know the limitations, understand and divide the tasks among team members.
Analytical skills are by far one of the skills that are not easily learned. This comes with experience. However, one of the ways in which you can improve analytical skills is to exercise you mind. You can read about the latest technology related to you field. Moreover, you can improve in this skill by looking at things from a different perspective. Question yourself how so and so would approach a particular problem.
These are the most essential skills that a security guard can learn. These are vital for a person in a leadership role.